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DELIVERY NOTES

New Zealand Delivery

The standard delivery time is 1 - 3 business days for orders within the North Island, and 2 - 4 business days for delivery to the South Island. Please allow an extra day for Rural Delivery addresses. If your order is received by 2:00 PM on a business day it will usually be shipped the same day. Orders received after 2:00 PM may be shipped on the next business day.

Depending on stock levels, some orders are shipped from our store and some are shipped from our warehouses. Orders shipped from the warehouses are usually despatched the next day, so please allow an extra day for delivery.

Exchanges And Refunds

Online: Products ordered online may be returned or exchanged within 14 days of purchase for incorrect sizing or colour, or if we have sent you the wrong style.
We are sorry that we are unable to exchange something simply because you don't like it or you have changed your mind.
A handling/re-stocking fee of 15% - 20% + shipping costs will apply on refunds.
No refund on all shipping costs.

Warranty

We stand behind every product we make and sell. If for any reason the product is faulty we will Replace or Repair it or make sure it is put right.

Online purchases can be returned to our store or sent to:

Custom Products Limited

Attn: Online Returns,
80 Lansford Crescent,
Avondale,
Auckland 0600.

Please include your invoice with the return + any instructions.